Job Overview AccuForce is seeking dedicated and dynamic Customer Service Professionals for our premier clients in Johnson City. In these roles, you will serve as the primary point of contact for clients and customers, providing exceptional support through various communication channels.

Available Roles:

Customer Service Representative Pay:

$17-20/hour

Schedule:

8AM - 5PM, Monday through

Friday Responsibilities:

Answer high-volume incoming phone calls and emails regarding order status, product availability, and general inquiries. Provide accurate price quotes and product information based on customer requests and standard pricing schedules. Process incoming customer orders quickly and enter them accurately into the system for processing. Handle customer complaints, product returns, and billing questions in a friendly, professional manner to ensure complete satisfaction. Additional duties assigned by management

Tracking Specialist Pay:

$17/hour

Schedule:

8AM - 5PM, Monday through

Friday Responsibilities:

Enter, update, and quality-check sample tracking data and demographic information in the database. Collaborate with couriers, clinical trial sites, and Biospecimen Operations to resolve shipping and sample discrepancies. Monitor site compliance with tracking software and manage clinical trial event schedules. Coordinate sample shipments and provide tracking metrics and updates to project teams. Qualifications & Requirements At least one year of experience in customer support, call center roles, or client services is required. High school diploma or GED required; Associate degree or related technical coursework is a plus. Strong proficiency in Microsoft Office applications, specifically Excel is required. Technical proficiency with computer systems, data entry processes, and customer management software. Strong organizational skills with the ability to manage multiple priorities efficiently. Analytical skills to assess customer needs and provide tailored solutions.

Pay:

$17.00 - $20.00 per hour

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location:

In person