Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
CL
Covenant Logistics
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Tennessee data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,967 / year median in Tennessee
-1% projected decline
Job Description
The Customer Service Representative (CSR) manages the relationship and daily interaction with customers. The CSR manages and coordinates load count growth, accuracy of information entered in the system, service performance levels, improving quality of freight, strengthens relationships with customers, and proactively communicates issues with customers. Responsibilities Create, develop, and retain business relationships with assigned customers Manage account relationships as the primary point of contact for day-to-day needs, including ongoing communications, coordination of customer needs, billing, collections, and other activities Identify and qualify additional opportunities with existing customers through relationship building Understand current market conditions to identify additional opportunities to increase margins Monitor service to meet customer expectations Monitor EDI for any load tenders Follow up with customers on any missed loads / service issues Review turnover left by extended coverage to update customers on any customer issues Knowledge, Skills, and Abilities General knowledge of U.S. Geography and U.S. Interstate system. Ability to demonstrate a high level of proficiency in MS Word, Excel, TMW, and Outlook or other web-based and email-based programs Ability to communicate effectively and professionally with customers, operations personnel, and management. Ability to work occasional evenings, weekends, holidays, sometimes on short notice. Ability to handle multiple projects required and organize well. Education/Experience Bachelor's degree or 1+ years equivalent experience in Business, Logistics, or other relevant area Experience in the transportation industry, preferably in Fleet Management, Load Planning or Customer Service is preferred.