An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
L0365 West Knoxville Chrysler Dodge Jeep Ram West Knoxville Chrysler Dodge Jeep Ram
NOW HIRING
AUTOMOTIVE
SERVICE ADVISORS
Schedule:
Open availability required, including Saturdays You will report to the Service Manager. This is an onsite position. If you like being busy and enjoy helping customers, this is your opportunity to apply today. You can maximize your earning potential by joining a high-performing service team. You will focus on customer satisfaction and long-term relationships. What You'll Do Promote communication between customers and technicians Identify vehicle concerns and recommend appropriate services Prepare accurate estimates for parts, labor, and repairs Write and manage repair orders (ROs) from start to finish Communicate additional service needs based on inspections Verify and process warranty and service contract coverage Keep customers informed on timelines, costs, and service updates What We're Looking For Previous Service Advisor experience Automotive technician background Deliver high-quality customer support 3+ years of experience with vehicle systems and maintenance Team-oriented Valid driver's license and clean driving record Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com. About Us At Lithia & Driveway (
NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.
