Job Title:

Customer Service Representative (HVAC & Plumbing)

Location:

Lafayette, TN Schedule:

Full-time | In person Join a Growing, Veteran-Owned Trades Company Bransford Mechanical, Heating, Electrical and Plumbing is a locally owned company and operated since 1952, serving customers throughout Middle Tennessee. We provide commercial electrical, HVAC, plumbing, and mechanical services and are continuing to grow our team and operations. We're looking for a dependable, organized Customer Service Representative who enjoys helping customers, communicating with field teams, and keeping daily operations running smoothly. Why Join Us? Veteran-owned, locally operated company People-first, team-oriented culture Growing company with long-term career opportunities Opportunity to make a meaningful impact as the team expands Full benefits package 100% company-paid health, vision, dental, life insurance, and disability 401(k) with 4% employer match Overtime opportunities Supportive leadership and direct communication Opportunity to grow into additional responsibilities and leadership roles What You'll Do Serve as a professional and helpful first point of contact for customers Answer customer inquiries and assist with scheduling service needs Coordinate with technicians, field employees, and internal teams Maintain accurate customer and job information Communicate appointment updates and service information to customers Help keep daily operations organized and moving efficiently Follow up with customers as needed to ensure a positive service experience Assist the team with administrative and customer service tasks Maintain clear and professional communication with customers and coworkers What We're Looking For Previous customer service or office experience preferred HVAC, plumbing, electrical, mechanical, or other trades experience is a plus Strong communication and phone skills Excellent organization and attention to detail Ability to manage multiple priorities in a fast-paced environment Comfortable working with computers and learning new systems Reliable, professional, and team-oriented Ability to work independently while communicating effectively with the team Positive attitude and willingness to learn Compensation & Benefits $16.00/hour+ depending on experience 100% company-paid health insurance Vision insurance Dental insurance Life insurance Disability insurance 401(k) with 4% employer match Overtime opportunities Paid time off Opportunities for professional development and career growth If you're a customer-focused professional who enjoys helping people, staying organized, and being part of a growing team, this could be a great opportunity.

Work Location:

In person

Pay:

$16.00 per hour Application Question(s): How many years of customer service or office experience do you have? Do you have experience working in HVAC, plumbing, electrical, mechanical, or another trades environment? Are you comfortable working in person in Lafayette, TN?

Work Location:

In person