Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Wilson County Motors LLC

SERVICE ADVISOR

Pay: Not specified

Posted: 2 weeks ago

Location: Lebanon, TN (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Automotive Customer Service Representative

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Tennessee data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$54,370 / year median in Tennessee

+15% projected growth

Explore Career

Job Description

POSITION SUMMARY

The Service Advisor is the face of Wilson County Motors in the Service Department and will be the primary point of contact for any customer coming in for service. The number one priority of the Service Writer is meeting customers on the service lane, attaining customer satisfaction, and having customer vehicles fixed right the first time. The successful candidate will assist the Service Manager in any capacity, including managing the shop when the Service Manager is unavailable.

ESSENTIAL DUTIES

Provide customers with an excellent experience during every visit. Greet customers, listen to their work requests, and record the information that will aid the Technician in making the correct repairs. Review the work order with the customer, explaining the work to be performed in easy-to-understand terms. Ensure every vehicle's completed service is performed to the customer's expectations and aligns with the work order. Will communicate with customers in-person, by phone, by email, and by text messaging. Submit Hyundai Warranty claims as required by the Service Manager. Oversee, review, and manage: Utilization of loaner vehicles Hyundai Surveys / JD Powers Online reviews as necessary Warranty claims Key department metrics (hpro, etc) Hyundai programs that require the department to meet certain metrics Develop new prospects and interacts with existing and new customers to increase sales of products and services. Complete the RO and cash out guests. Complete all training as assigned. Maintain a high standard of professional appearance and a clean, organized work area. Assist with opening/closing the store and property gates. Partner with the Parts Manager as needed. Perform other related duties as necessary.

WORKING CONDITIONS

The employee Will be standing and walking for up to 80% of the shift with extensive time communicating with customers by telephone, text messaging, and email. May require lifting, pushing, or pulling weights more than 25lbs. Duties will be performed indoors in a climate-controlled environment and might perform some work outdoors in various weather conditions.