An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Weekly Ready to Lead the Front Counter at a Quality-Driven Shop? Priority Auto Care is hiring an experienced Senior Automotive Service Advisor who knows how to build customer trust, present repair recommendations clearly, and keep the shop running smoothly. This is an opportunity to join a respected independent repair shop with a strong average repair order, loyal customers, and a team that prioritizes honest recommendations and quality service. Key Benefits Approximately $40/hour earning potential Weekly pay Monday-Friday schedule No weekends Medical, dental, and vision insurance Employer pays 80% of insurance costs One week of PTO Paid holidays Paid training and professional development Simple IRA with employer match being implemented Friendly, family-oriented shop culture Potential overtime available How to Apply (Important) We move fast — and so should you. Step 1: Apply Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes) After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority. Why Join Priority Auto Care? Priority Auto Care is a locally owned independent repair shop in Loudon, Tennessee. The shop is known for thorough inspections, quality repairs, and strong customer relationships. With an average repair order of approximately $1,200, customers regularly approve recommended work because the team takes the time to explain vehicle needs clearly and honestly. You will join a small, supportive operation where your experience and ideas will matter. The owner currently handles the service advisor responsibilities and is looking for a senior advisor who can take ownership of the customer experience and repair-order process. What You'll Be Doing Greet customers and complete vehicle intake Create accurate repair orders and vehicle write-ups Communicate customer concerns to technicians Review digital vehicle inspection results Present repair estimates and maintenance recommendations Explain repairs clearly and professionally Obtain customer authorization Communicate with customers by phone, text, and email Provide repair status updates Manage repair orders from check-in through vehicle delivery Follow up with customers as needed Coordinate workflow between customers and technicians Maintain accurate notes and documentation Meet sales and customer-service KPIs Help create a smooth, organized front-counter experience Shop Overview Four service bays Four vehicle lifts One alignment rack Approximately 25-30 vehicles per week Average repair order of approximately $1,200 AutoServe1 digital vehicle inspections NAPA AutoCare and TechNet affiliated facility Friendly team with experienced technicians What We're Looking For At least 5 years of automotive service advisor experience Senior-level automotive service writing ability Strong understanding of automotive repairs and maintenance Proven customer service and communication skills Ability to manage several repair orders at once Strong organizational and follow-up skills Comfortable working toward sales and KPI expectations Valid driver's license Ability to pass a background check Preferred Qualifications Independent repair shop experience Familiarity with digital vehicle inspections Experience with automotive shop management software Strong history of customer retention Experience maintaining a high average repair order The Right Culture for an Experienced Advisor Priority Auto Care is focused on quality, not simply pushing the highest possible number of vehicles through the shop. The team performs complete inspections, gives customers honest information, and works together to provide the right repairs. Employees participate in monthly meetings, team lunches, and holiday events with their spouses or significant others. Apply today if you are a confident automotive service advisor looking for strong earning potential, no weekends, and an opportunity to help lead the customer experience at a growing independent shop.
