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Prisma Health

Imaging Services Representative, Blount, Radiology-ETMG, Full-Time, Days

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,967 / year median in Tennessee

-1% projected decline

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Job Description

Imaging Services Representative, Blount, Radiology-ETMG, Full-Time, Days Prisma Health - 3.5 Maryville, TN Job Details Full-time 13 hours ago Qualifications Customer communication High school diploma or GED Full Job Description Inspire health. Serve with compassion. Be the difference. Job Summary Coordinates the scheduling of patients requiring diagnostic procedures. Gathers correct patient demographics, clinical and initial financial/insurance information. Coordinates appointment with appropriate clinical information and documents accordingly. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Coordinates the scheduling of patients requiring procedures. Gathers correct patient demographics, clinical and initial financial insurance information. Coordinates appointment with appropriate clinical information/documents and schedules accordingly. Utilizes work Que and referrals to schedule patients. Coordinates appointments with the insurance carrier to provide ample time for the pre-authorization process. Communicates with referring office staff members to correctly code ordered procedure for proper revenue stream. Evaluates each study with correct IC10 coding to ensure proper information for the pre-authorization department. Coordinates procedures with physician's schedule when necessary. Follows set protocols for same-day scheduling with emergent cases and rescheduling. Greets all patient and visitors with AIDET. Assists with directions and explanations of patient preps. Assists in clinical departments as needed for patient screening and care. Communicates with physician office representatives in a helpful, efficient and professional manner. Ensures that all daily schedules have precertification completed and that exams are in the ready to perform status. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School Diploma or equivalent Experience - No experience required. Scheduling experience preferred In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Customer service skills Basic computer/data entry skills Knowledge of EMR preferred Knowledge of CPT coding preferred Knowledge of ICD10 preferred Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 8001 Blount Memorial Hospital, Inc. Department 80047115 Radiology Administration - ETMG Share your talent with us!
Our vision is simple:
to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.