Guest Services Representative

We are looking for a success-driven Guest Services Representative to join our team in Memphis, Tennessee. This contract-to-permanent role involves providing outstanding customer service while enhancing visitor experiences within a museum setting. The ideal candidate will be passionate about history, skilled at engaging with guests, and dedicated to maintaining smooth operations across various museum stations.

Responsibilities:

• Welcome visitors at the entrance and Box Office, ensuring a friendly and detail-oriented first impression.
• Deliver engaging explanations of both permanent and rotating exhibits, sharing knowledge about the museum and the Civil Rights era.
• Monitor and direct the flow of guests through hallways, answering questions and providing guidance.
• Manage visitor interactions in the theater by delivering brief announcements before and after video presentations.
• Stand at designated stations throughout the museum to greet and assist guests, ensuring all areas are staffed appropriately.
• Support organizational goals by achieving service and sales objectives.
• Maintain a clean and orderly environment within exhibit halls and visitor areas.
• Provide assistance to guests with special needs or requests, ensuring a positive experience for all.
• Collaborate with team members to address visitor concerns and resolve issues promptly.
• Uphold the museum's values and standards in all interactions with guests.