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Guest Services Representative

Job

Robert Half

Memphis, TN (In Person)

Full-Time

Posted 8 weeks ago (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for a success-driven Guest Services Representative to join our team in Memphis, Tennessee. This contract-to-permanent role involves providing outstanding customer service while enhancing visitor experiences within a museum setting. The ideal candidate will be passionate about history, skilled at engaging with guests, and dedicated to maintaining smooth operations across various museum stations.
Responsibilities:
  • Welcome visitors at the entrance and Box Office, ensuring a friendly and detail-oriented first impression.
  • Deliver engaging explanations of both permanent and rotating exhibits, sharing knowledge about the museum and the Civil Rights era.
  • Monitor and direct the flow of guests through hallways, answering questions and providing guidance.
  • Manage visitor interactions in the theater by delivering brief announcements before and after video presentations.
  • Stand at designated stations throughout the museum to greet and assist guests, ensuring all areas are staffed appropriately.
  • Support organizational goals by achieving service and sales objectives.
  • Maintain a clean and orderly environment within exhibit halls and visitor areas.
  • Provide assistance to guests with special needs or requests, ensuring a positive experience for all.
  • Collaborate with team members to address visitor concerns and resolve issues promptly.
  • Uphold the museum's values and standards in all interactions with guests.

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