Guest Services Representative

We are looking for a motivated and customer-focused Guest Services Representative to join our team in Memphis, Tennessee. In this contract to permanent position, you will play a key role in delivering exceptional experiences to visitors at our museum. This role requires standing for extended periods and working weekends, with Tuesdays off and one additional day off during the week.

Responsibilities:

• Welcome guests warmly at the front entrance and Box Office, ensuring a positive first impression.
• Provide detailed information about permanent and rotating exhibits, becoming knowledgeable about the museum and the Civil Rights era.
• Monitor assigned areas within the museum to assist guests and maintain traffic flow.
• Offer guidance and answer questions in hallways, helping visitors navigate the museum.
• Manage the theater experience by delivering pre- and post-video announcements to enhance guest engagement.
• Maintain an attentive demeanor while standing for extended periods and addressing visitor needs.
• Support organizational sales and service goals through excellent customer interactions.
• Ensure guests have a seamless experience by addressing concerns promptly and effectively.
• Uphold museum standards by maintaining cleanliness and order in your assigned areas.
• Collaborate with team members to provide consistent and high-quality service throughout the museum.