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ORNL Federal Credit Union

Call Center Services Agent I - English/Spanish Bilingual

Pay: Not specified

Posted: 1 week ago

Location: Oak Ridge, TN (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$35,731 / year median in Tennessee

+5% projected growth

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Job Description

Call Center Services Agent I - English/Spanish Bilingual ORNL Federal Credit Union - 3.6 Oak Ridge, TN Job Details 1 day ago Qualifications Spanish English High school diploma or GED Full Job Description The Bilingual Call Center Services Agent assists members and potential members with their telephone requests, explains services, respond to problems, offers additional products and services and directs calls to the appropriate area.

Essential Functions & Responsibilities:

Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service. Answers questions about products and services and processes member transactions with zero errors. Directs calls to the appropriate area. Directs escalated issues to the next level of authority. Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results. Maintains security and compliance for member confidentiality. Interacts with others in a team oriented environment and consistently meets performance expectations.

Experience:

Minimum 1 year of customer service related experience is required Bilingual English/Spanish is required Previous call center experience is preferred

Education:

High School Diploma or GED is required Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.