Join Our Team as a Call Center Agent! As a Call Center Agent, you will serve as a vital point of contact between the company and its customers, ensuring exceptional service and support making a meaningful impact behind the scenes! What You'll Do Answer incoming customer calls promptly and professionally, providing clear and accurate information. Resolve customer issues by identifying problems, researching answers, and guiding customers through solutions. Document all customer interactions and transactions thoroughly in the company's CRM system. Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience. Maintain up-to-date knowledge of company products, services, policies, and procedures to assist customers effectively. Follow call center scripts and guidelines while adapting communication style to meet individual customer needs. Participate in ongoing training and team meetings to improve skills and stay informed about updates. What We're Looking For High school diploma or equivalent Customer service experience Banking experience is a plus Why You'll Love Working Here At CBTC, our Core Values— Integrity, Respect, Trust, Client Service, Collaboration, Accountability, and Community Commitment —guide everything we do. Join a team that values people, supports your growth, and is committed to making a difference every day. Commercial Bank and Trust Company is an Equal Opportunity Employer - Vets/Disabled