Guest Service Representative

JOB DESCRIPTION

The Margaritaville Island Hotel, in Pigeon Forge, TN is looking for a Front Desk Agent for our 134-room hotel located at the Island. The Front Desk Agent provides genuine, efficient and friendly service in front of the house to ensure smooth operations. Responsibilities Greet guests and courteously answer questions about the hotel and local area. Check guests in and out in an efficient and friendly manner Resolve complaints in a positive manner. Answer phones, direct calls and make reservations. Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations. Manage cash handling and check cashier closings and deposits. Monitor high balance guests and payments owing and take appropriate action. Monitor all VIP's, special requests, packages and ensure timely delivery and charging for all items. Be attentive, friendly, helpful and courteous to other team members and guests. Always wear the proper uniform. Uniform must be wrinkled free, clean and neat. Attend regularly scheduled meetings for front desk personnel. Follow all hotel safety policies, procedures & standards. Handle other duties as assigned by Guest Services Manager. Requirements Must be willing to work holidays and weekends. Friendly, outgoing personality and professional appearance required. Hospitality experience and/or customer service experience preferred. Positive attitude and excellent communication skills are a must.

Job Type:

Full-time /

Part-time Hourly Pay:

$17.00

Shifts:

8hr

Benefits:

Employee Discount Paid Time Off for full-time employees Heath, Dental & Vision Insurance for full-time employees Free Parking