Job Summary We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your primary focus will be on delivering outstanding customer service through effective communication, problem-solving, and administrative support. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on our clients' experience. Responsibilities Respond promptly and courteously to customer inquiries via phone, email, and in person using multi-line phone systems and other communication tools Manage client accounts and data entry tasks accurately using productivity software such as Microsoft Office, spreadsheets, and QuickBooks Maintain organized filing systems, update client records, and handle administrative tasks including calendar management and appointment scheduling Provide front desk support by greeting visitors, answering phones with proper phone etiquette, and directing calls efficiently Assist with office management duties such as filing, proofreading documents, and supporting team members with clerical needs Support customer support efforts by troubleshooting issues, providing product or service information, and ensuring customer satisfaction Collaborate with team members to improve office workflows, manage time effectively, and enhance overall productivity Experience Previous office experience or administrative support roles preferred, including familiarity with office management tasks Strong computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software Experience using QuickBooks or similar accounting software is a plus Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment Bilingual abilities are highly desirable to serve diverse client needs effectively Demonstrated customer service skills with a focus on clear communication and professional phone etiquette Prior experience managing multi-line phone systems or front desk responsibilities is advantageous Join us to become an integral part of a vibrant team committed to delivering top-tier customer service. We value proactive individuals who thrive on helping others while maintaining high standards of organization and technical proficiency. If you're ready to bring your positive energy and organizational skills into a rewarding role, we look forward to welcoming you!

Pay:

$13.00 - $15.00 per hour Expected hours: 40.0 per week

Work Location:

In person