Job Summary One Heart Apparel is seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will serve as the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your proactive communication skills, technical proficiency, and organizational expertise will help foster positive relationships and enhance overall customer satisfaction. This paid position offers an exciting opportunity to develop your office management and client communication skills while contributing to a vibrant team environment. Duties Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person Manage front desk operations, including greeting visitors, handling incoming calls, and directing them appropriately Utilize productivity software such as Microsoft Office, Word processing, spreadsheets, and QuickBooks to maintain accurate records and perform data entry tasks Assist with office management duties including filing, calendar management, appointment scheduling, and document proofreading Support client communication efforts by providing clear information about products and services, ensuring excellent customer support at all times Maintain organized records of customer interactions, transactions, and service requests to ensure seamless office operations Collaborate with team members on administrative projects to improve workflow efficiency and office productivity Requirements Proven experience in office management or administrative roles with clerical experience preferred Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, data entry, and productivity software like QuickBooks Excellent phone etiquette and communication skills; bilingual abilities are a plus for serving diverse clients Demonstrated organizational skills with the ability to multitask effectively in a fast-paced environment Technical proficiency in using multi-line phone systems and familiarity with front desk procedures Experience in customer service roles emphasizing client communication and problem-solving skills Ability to manage time efficiently while handling multiple responsibilities such as filing, calendar management, and client support Personal assistant or office experience that showcases strong organizational skills and attention to detail Join us as a Customer Service Representative where your enthusiasm for helping others will shine! Bring your technical skills, positive attitude, and organizational talent to create memorable experiences for our clients while advancing your career in a supportive environment.

Pay:

$13.00 - $15.00 per hour Expected hours: 40.0 per week

Work Location:

In person