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Hilton Garden Inn Abilene

Guest Service Representative

Career Insights for Customer Service Representative (General)

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Based on Texas data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

Overview We are seeking a Guest Service Agent to join our team in providing exceptional hospitality services. The ideal candidate will have a passion for customer service and creating memorable experiences for our guests. We are looking for a strong Personailty to be Our set 3pm-11pm person. Responsibilities
  • Greet and assist guests with check-in and check-out procedures
  • Answer phone calls and provide information about hotel services
  • Handle guest inquiries and resolve any issues promptly and professionally
  • Process reservations and manage room assignments
  • Maintain a clean and organized front desk area
  • Collaborate with other hotel departments to ensure guest satisfaction Qualifications
  • Previous experience in hospitality or customer service preferred
  • Proficiency in using phone systems and basic computer skills
  • Excellent phone etiquette and communication skills
  • Knowledge of hotel management systems is a plus
  • Ability to speak multiple languages is advantageous
  • Strong attention to detail and problem-solving abilities
  • A degree in Hospitality Management or related field is desirable Join our team as a Guest Service Agent and be part of creating a welcoming environment for our guests!
Job Type:
Full-time Pay:
$14.00
  • $15.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance