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YellowHouse Machinery
Service Writer
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Service Writer YellowHouse Machinery
- 3.5 Abilene, TX Job Details $20
- $28 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Driver's License Maintenance records management Accounting Desktop applications Productivity software Full Job Description Hiring Location Abilene, TX Pay $20
- $28 / HOUR Yellowhouse Machinery is currently accepting applications for Service Manager at our Abilene TX location.
Reports To:
Service Manager Job Essential Duties:
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced. Promotes and adheres to company policy at all times with emphasis on a team mentality. Administers the warranty claim process to maximize the efficiency and return on warranty claims. Understands warranty regulations and is able to provide consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation. Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow-up. Communicates to departmental management about warranty status on a regular basis. Fields internal and external customer inquiries to the Service Department. Promotes customer service at all times throughout the organization. Executes other duties as assigned by management Benefits Employer Paid health, dental, vision, and life insurance, 401K, and PTO Requirements 2+ years experience in Service Department operations is preferred Basic knowledge of accounting practices Knowledge of office procedures Understands the service software in the dealer business system and Deere Warranty system Ability to use standard desktop load applications such as Microsoft Office and internet functions Attention to detail General understanding of mechanical/technical terms is preferred High School Diploma or equivalent experience Pass a background check, drug test and physical- Applicant must pass a physical drug screening and possess a driver's license.