Customer Support Specialist

Customer Support Specialist at CellGate Access Control Systems Customer Support Specialist at CellGate Access Control Systems in Addison, Texas Posted in 4 days ago.

Type:

full-time

Job Description:

Customer Support Specialist CellGate - Gold Key Support Team Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers.

Essential Requirements:

Strong customer service background Technical aptitude and willingness to learn Salesforce experience preferred

Key Responsibilities:

Guide customers through product activation and implementation Manage customer data and cases in Salesforce Provide support and troubleshooting Maintain detailed customer accounts and documentation

Skills & Qualifications:

Professional phone and email communication skills Strong problem-solving abilities Detail-oriented with excellent time management Basic software proficiency Ability to handle both customer support and onboarding of new client set-ups CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English. Join our team and help shape the future of property access control. Apply now!