Merchant Service Operations Representative

Merchant Service Operations Representative Freedom Bank of Texas Alamo, TX Job Details Full-time From $15 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Opening bank accounts Financial transaction processing Sales Phone communication English Research High school diploma or GED Industry knowledge of financial regulations Data entry 1 year Entry level Client interaction via phone calls Full Job Description Job Summary Join our team as a Merchant Service Operations Representative, where you will play a vital role in providing payment processing solutions to businesses, customer service, knowledge of payment systems, and troubleshoot issues and solutions to customers. Duties Merchant Service Operations Rep is responsible for providing payment processing services and solutions to customers. Assist with applications, verifying information, and opening merchant service accounts. Ensure that merchant service solutions align with operational needs. Acts as main point of contact for all merchant inquiries. Respond to questions, research and troubleshooting issues, and ensure customer satisfaction. Perform data entry tasks accurately and efficiently. Assists with the set-up and maintenance of services and processing systems including supplies and advertising. Provide exceptional customer service to merchants. Communicate effectively on new service offerings or changes to merchant accounts. Maintain a working knowledge of Bank policies, procedures, and all banking regulations. Other duties and bank responsibilities may be assigned Utilize phone etiquette to engage with merchants professionally. Provide merchant service on-site call visits. Report merchant issues directly to supervisor through email. Skills Proficient in English; additional languages are a plus. Strong communications skills to interact with merchants effectively. Ability to analyze merchant requirements and offer appropriate solutions Experience in sales, customer service, or related field. Skilled in data entry for maintaining accurate records. Education and Experience High School Diploma or equivalent experience 1 - 2 years in merchant services or payment processing solutions •

Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person