Customer Service Representative

Position Overview:

Are you passionate about providing a great experience for others? Do you like juggling tasks and working with people throughout the day? Does the thought of interacting with animals excite you? Are you someone who is able to remain focused and keep calm no matter what may be happening around you? Great! We may have the perfect opportunity for you to join our team. Location Our practice is located in Angleton, TX, which is 45-minutes south of Houston. Practice Overview Angleton Veterinary Clinic is a small animal practice led by Dr. Sherry D. Clark. Our focus is on providing quality patient care and achieving top-notch client satisfaction. We use advanced technologies and techniques, which coupled with our team's passion and knowledge, makes us the area leader in veterinary service. What You'll Be Working On Greet clients, answer phone calls and respond to email inquiries Schedule appointments and setup new clients and patients; monitor daily schedule and flow Able to convert cold calls and warm leads into new client visits Responsible for payment processing and ensuring accurate client medical records Exhibit attentiveness, patience and compassion while working with clients and patients in various emotional states Assist in cleaning the clinic, which includes ensuring the reception area is stocked, clean and welcoming Qualifications Minimum of High School Diploma or equivalent required At least one year of experience in a client service role required Prior experience in veterinary practice preferred Working knowledge of standard industry terminology and pet care products Demonstrate critical-thinking and problem-solving skills Highly motivated, with a passion for animals and providing great customer service Demonstrated commitment to ethics and integrity Strong interpersonal, written, and verbal communication skills Team player with the ability to work independently to meet deadlines, goals and objectives Strong organization, time management, and attention to detail

What's In It For You:

Some of our awesome benefits include: 3% Match on 401K retirement savings Personal pet care benefits 1-week vacation after 1 year 5 paid holidays annually

Job Type:

Full-time Pay:

$12.00 - $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Work Location:

In person