Customer Service Rep - Print Fulfillment Luxor Staffing - 3.7 Arlington, TX Job Details Full-time $20 - $25 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Customer communication Packing Aluminum Customer order taking Sales order data entry In-person customer service Order shipping Phone customer support Quality control Logistics order management Full Job Description This is a customer-facing, order entry position for a wholesale wide format print fulfillment operation. You handle orders from lead to billing: taking the initial request, entering it accurately into our system, keeping the customer informed, QCing the finished job, and billing once it's complete. You follow up with vendors and shipping partners, set up fulfillment jobs, and jump in wherever the team needs help. You support production but do not run it. This position is located at Patriot Print Fulfillment in Arlington, TX.

Schedule:

Monday-Friday 8AM-5PM

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EXPERIENCE IN WIDE FORMAT PRINT FULFILLMENT REQUIRED

• What You'll Do Provide phone, email, and face-to-face customer support Handle orders from initial lead through billing Enter orders into ShopVOX accurately and completely Review incoming wide format orders for completeness and print readiness Confirm materials, finishing, quantities, and timelines Release jobs to production and track them through fulfillment Set up fulfillment jobs (shipping, kitting, labeling as needed) QC finished jobs before they go out Communicate order status and updates to customers throughout the process Follow up with vendors and shipping partners on order status Bill customers once orders are complete Release finished jobs to customers at pickup Catch artwork or spec issues before production begins Maintain clear, detailed job notes in ShopVOX Uphold company procedures when customers request exceptions or rush timelines Help wherever needed when the team is stretched thin Experience Required Wide format print experience required. Minimum 5 years in wide format printing, sign production, or a related fulfillment role. Order entry and fulfillment background. You understand how orders move from intake to production to delivery, and you know how to keep that process accurate and on schedule. Understanding of wide format materials (vinyl, banner, coroplast, foam board, PVC, aluminum, specialty substrates) and methods (roll-to-roll, flatbed, contour cutting, routing, lamination, mounting)

Preferred:

ShopVOX experience. You'll pick it up quickly if you've worked in a similar order management system, but prior ShopVOX experience is a plus. Adobe products experience is a plus Experience working with wholesale or trade-only customers Experience in a high-volume fulfillment environment #

URG Pay:

$20.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have at least 5 years of experience in wide format printing, sign production, or a related fulfillment role? Do you have an understanding of wide format materials (such as vinyl, banner, coroplast, foam board, PVC, aluminum, or specialty substrates) and wide format production methods (such as roll-to-roll printing, flatbed printing, contour cutting, routing, lamination, or mounting)?

Experience:

ShopVOX:

1 year (Preferred)

Work Location:

In person