Description We are looking for a Client Care Specialist to support law firm clients from our Austin, Texas office in a Long-term Contract position. This role serves as a trusted point of contact for client accounts, providing timely updates, clarifying complex case-related processes, and helping maintain a high standard of service. The ideal candidate brings sound judgment, professionalism, and the ability to manage fast-moving priorities while working closely with internal teams and legal clients.

Responsibilities:

• Serve as the primary internal contact for assigned law firm accounts, representing client interests and bringing concerns to leadership when needed.
• Build a strong understanding of healthcare lien resolution procedures and explain case progress and process details to clients in a clear, concise manner.
• Manage a large volume of client status requests, delivering accurate information and thoughtful responses within expected timeframes.
• Organize and support client status meetings by scheduling sessions, preparing discussion topics, and tracking follow-up items.
• Partner with sales and other internal teams to deliver attentive, high-quality service tailored to each client's needs.
• Identify potential service issues early, communicate proactively with clients, and escalate urgent matters to senior leadership when appropriate.
• Contribute to team performance by seeking feedback, applying coaching, and strengthening day-to-day effectiveness.
• Share practical recommendations with management to improve workflows, service quality, and operational consistency.
• Assist with webinar coordination and other meeting preparation activities in support of senior client relationship team members. Requirements
• At least 1 year of experience in account management, client service, or a similar client-facing position.
• Ability to succeed in a fast-paced environment that requires quick decisions, strong follow-through, and careful attention to detail.
• Experience communicating with key stakeholders, including attorneys or other legal industry contacts.
• Strong verbal and written communication skills, with the ability to explain detailed processes to audiences with varying levels of familiarity.
• Proven ability to collaborate effectively across teams and with colleagues in different locations.
• A solution-focused mindset with sound judgment, personal accountability, and the confidence to address challenging client situations effectively.
• Comfort reviewing information across multiple sources, verifying details, and using critical thinking to resolve questions accurately.
• A bachelor's degree and experience in lien resolution, insurance adjusting, personal injury law, mass tort matters, or a related field are preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .