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Position Summary:

We are seeking a highly organized and analytical Customer Service Representative to join our supply chain and operations office team. The successful candidate will be responsible for coordinating procurement, inventory management, and supplier relationships to ensure the timely and cost-effective delivery of chemicals and finished product. The ideal candidate will possess strong data analysis skills, customer service skills, knowledge of supply chain, scale clerk responsibilities, and experience with warehouse ERP systems, preferably NetSuite.

Pay range:

$24 to $26/ hour Work schedule: 9AM to last truck (usually is around 5:30PM) 9AM to 2PM - Mainly Inventory, office work duties 2PM to end of day - Mainly Scale clerk duties

Location:

Baytown Duties & Responsibilities:

Inventory Management Responsibilities

• Maintain accurate inventory records
• Perform cycle counts, physical inventories, and inventory reconciliation
• Keep track of receiving inventory. Ensure team receives, inspects, labels, and stores chemicals correctly.
• Monitor inventory levels and communicate shortages to according department
• Conduct root cause analysis to identify discrepancies or supply chain bottlenecks, implementing corrective actions for process improvement
• Run reports for open purchase orders, open batches, and inventory reconciliation
• Verify lot numbers, expiration dates, and batch traceability
• Help keep warehouse clean and organized
• Collaborate with different departments: operations, HSEQ, procurement, supply chain, customer service, and sales.

Scale Clerk Responsibilities:

• Operates the weight station scale
• Greets and assists drivers in a friendly manner providing quality customer service
• Provides proper information (both written and verbal) to the drivers regarding their load
• Scans and emails orders to the main office
• Prints daily work schedules
• Compiles documents for outbound / inbound shipments
• Verifies work orders against the schedule, that they are complete and correct
• Commutates inconsistences with appropriate departments
• Ensures inbounds/outbound problems, damages, or anomalies are caught, corrected, and reported
• Manage the drop trailers by documenting daily.

Qualifications:

• 3+ years of inventory, warehouse, or chemical industry experience
• Experience using ERP systems, such as Chempax or Netsuite, or similar systems.
• Knowledge of inventory control procedures and cycle counting methods.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Excel
• Highly organized

Pay:

$24.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Customer Service:

3 years (Required) Inventory management: 3 years (Required)

Chemical Industry:

3 years (Preferred) ERP systems: 3 years (Required)

Microsoft Excel:

3 years (Required)

Work Location:

In person