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HYDRAULIC WORKS

Customer Service Counter Sales Representative

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Job Description

Job Summary We are seeking a dynamic and motivated Counter Sales Representative to join our hydraulic service team. In this role, you will be the first point of contact for customers seeking hydraulic parts, accessories, and repair solutions. Your energetic approach and excellent communication skills will help you build strong relationships with customers, understand their needs, and provide tailored recommendations. This position offers an exciting opportunity to develop your sales expertise while leveraging your knowledge in the fluid power industry to deliver exceptional customer service. You will play a vital role in ensuring smooth inventory management, accurate order fulfillment, and efficient sales operations. Responsibilities Greet customers promptly and professionally, providing expert advice on hydraulic/ fluid power parts to include seals, adapters and custom hose/ valve solutions Assist customers in identifying their needs through active listening and product knowledge, measurement of various components and parts to offer suitable solutions to enhance performance and maintenance of hydraulic components Manage inventory levels by stocking shelves accurately, conducting regular stock checks, and maintaining organized displays Process sales transactions efficiently using POS (Point of Sale) systems, handling cash and electronic payments with precision Collaborate with the service team to coordinate the time and repair orders, ensuring timely delivery for customer satisfaction Maintain detailed records of sales activities, inventory control, and order fulfillment using SAGE our (Computerized Management System) software Foster positive customer relationships through excellent phone etiquette, clear communication skills Requirements Proven experience in retail sales or shop/field environments within the fluid power industry is preferred Strong mechanical troubleshooting skills coupled with fluid power concepts and diagnostics knowledge Use of measurement devices (calipers and micrometers) to aid in the measurement of hydraulic seals and components Familiarity with hydraulic repair processes, components, and parts management is highly desirable Ability to handle inventory management tasks including stocking, order fulfillment, and inventory control Proficiency in using POS systems, Microsoft Excel, SAGE software, and retail/basic engineering math principles Exceptional communication skills in multiple languages (bilingual or multilingual abilities are a plus) Strong organizational skills with attention to detail in cashiering, stock management, and maintenance tasks Valid driver's license preferred but not required Join our team to become a vital part of an energetic environment where your mechanical expertise and sales talent can thrive! We are committed to supporting your growth through ongoing training in the fluid power industry, parts management, marketing strategies, and customer service excellence. This paid position offers a vibrant workplace dedicated to delivering top-tier fluid power solutions while fostering your professional development.
DO NOT CALL OR CONTACT THE SHOP DIRECTLY ONLY APPLICANTS COMMUNICATING THROUGH INDEED.COM WILL BE CONSIDERED
Pay:
From $18.00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance