We are a flooring installation company and we're looking for a customer service oriented individual to join our dynamic team. In this role, you will be responsible for coordinating with installers, customers and stores to solve problems that arise at the jobsite, and providing exceptional service to several customers daily. What you'll be doing:

• Work with installers, managers, customers and stores when an installer has an issue on a jobsite to find the best possible resolution.
• Follow up to ensure that issues are resolved and all paperwork is handled properly.
• Enter the information in real time into the computer system.
• Field calls from customers and stores, assist wherever possible. Skills needed to be successful in this role:
• Excellent communication skills
• Customer service is our number one priority. You must communicate professionally, and your upbeat attitude must shine through in your phone voice. The ideal candidate will also communicate well with management, the independent contractors who service our customers and our retail client.
• Problem solving
• The right candidate must be able to think on their feet to resolve issues.
• Self motivated
• Much of the work is performed independently, and we are a fast paced office. Managing your time well and prioritizing job functions will be critical to performing your assigned tasks well, and supporting management.
• Computer Skills
• Strong computer skills are critical for success in these roles. Typing, basic text editing skills, email management programs, and knowledge of the Microsoft Office suite are necessary. Previous experience in a construction industry role is preferred

•

BUT NOT REQUIRED.

Strong tenure in previous positions, and customer service experience are more important. Bilingual preferred

Benefit Conditions:

Waiting period may apply Only full-time employees eligible

COVID-19

Precaution(s): Personal protective equipment provided or required Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

Answer incoming customer inquiries Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Communication method(s) used: Email Phone Hours per week: 30-39

This Job Is:

Open to applicants who do not have a college diploma Work Remotely No This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Autonomous/Independent
• enjoys working with little direction High stress tolerance
• thrives in a high-pressure environment

Job Type:

Full-time Pay:

$17.00

• $19.

00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person