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Spider Mountain Bike Park / Thunderbird Lodge
Guest Service Representative / Ticket Seller
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Job description
- Overview
- Responsible for all aspects of Guest Service, Ticket Sales, Sales and Stocking in a Retail setting.
- Duties
- Greet and welcome guests in a professional and friendly manner.
- Assist guest with ticket and rental purchases both in person and online.
- Responsible for maintaining precise cash count and handling.
- Answer phones and provide exceptional customer service to guests and answer any questions pertaining to Spider Mountain and Thunderbird Lodge.
- Answer any phone calls and emails to provide reliable information for guests inquiring about resort amenities.
- Assist guests with helmet and safety equipment rentals.
- Communicate with other departments and employees to maintain a steady flow for the customers to enhance their resort experience.
- Maintain a clean, stocked and neat retail shop area.
- Requirements
- Exceptional customer service skills with a friendly and professional demeanor.
- Strong organizational skills with the ability to multitask and prioritize.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality of sensitive information.