Customer Experience Advocate Quick facts

Location:

Carrollton, TX Pay:

$18.00/hour

Schedule:

Mon-Fri 8:00 AM-5:00 PM Position type: Full-time, temp-to-hire Work environment: Onsite Why you'll like this job Steady full-time day shift schedule with no weekend shifts A dynamic, collaborative team environment with a path to permanent employment What you'll do

Order Processing & Management:

enter daily oven and parts orders into the system within 24-48 hours, verifying pricing, addresses, carriers, and commissions. Issue order confirmations and daily invoicing packets.

Customer & Sales Support:

answer high-volume email and phone inquiries regarding order status, tracking, missing items, lead times, and product documentation.

Claims & Returns:

process customer returns and missing item requests, and resolve freight damage claims standard same-day.

Cross-Functional Collaboration:

work alongside Regional Vice Presidents (RVPs) and Manufacturer Representatives on customer outreach, marketing initiatives, and smooth order transitions. What you need High School diploma or GED required 3 to 5 years of strong order processing and/or purchasing experience Proficiency in Microsoft Office (Excel, Word, Outlook) Professional, courteous telephone demeanor and strong communication skills Reliable attendance and a collaborative, team-first attitude Nice to have: Microsoft Dynamics Great Plains experience and some college education.

Benefits:

weekly pay and PrideStaff associate benefits, including medical, dental, and vision options.

Compensation / Pay

Rate (Up to): $18.00 - $18.00