Fraud Call Center Representative -

Government Programs Date Posted:

2 October 2026

Closing Date:

November 1, 2026

Recruiter:

Conduent State&Local Solutions, Inc Location:

Cibolo, Texas Salary:

USD52,000

to

USD62,000

Job Type & Industry:

Technology Risk, Public Sector, Government & Military, Fraud & Forensic Accounting Contract Type:

Permanent Job Reference:

2997533525-2 Apply for this job now Job Description Conduent State & Local Solutions, Inc. seeks a Fraud Call Center Representative to support government programs by handling inbound and outbound calls related to suspected fraud. You will verify caller identity, research transactions, document cases, and escalate high risk issues, protecting public funds and sensitive data. Using scripts and defined workflows, you'll deliver clear, courteous service while meeting quality, accuracy, and productivity metrics. This role suits detail-oriented, analytical professionals who thrive in a performance-driven, mission-focused environment serving state and local agencies. Responsibilities Answer inbound and outbound calls related to suspected fraud or account irregularities Verify caller identity using scripted questions and security protocols Gather and document case details accurately in CRM or case management tools Perform basic fraud screening, account research, and transaction verification Escalate complex or high risk fraud cases to senior staff or investigators Educate customers on fraud prevention and account security steps Follow detailed scripts, workflows, and regulatory/compliance requirements Meet or exceed performance metrics for quality, accuracy, and call handling time Collaborate with supervisors and teams to improve processes and service quality Protect confidential information and adhere to data security policies Required Skills Fraud detection and investigation basics Call center operations and phone etiquette Customer service and de-escalation Identity verification and KYC procedures Data entry and CRM/case management tools Analytical review of transactions and accounts Knowledge of privacy and data security practices Time management and multitasking in high-volume environments Written and verbal communication Adherence to scripts, workflows, and compliance rules