Customer Support Specialist Sour Tech College Station, TX Job Details Full-time $12 - $15 an hour 3 hours ago Benefits Employee discount Qualifications Customer relationship building English Customer engagement Full Job Description For over twelve years, Sour Tech has been the trusted, locally-owned resource for tech sales and repair in Bryan-College Station. We specialize in fixing and refurbishing phones, tablets, computers, gaming consoles, and more, with every repair completed in-house. At Sour Tech, precision and excellence are our top priorities. We are seeking a full-time Customer Support Specialist to join our team. A Customer Support Specialist will greet every customer warmly, provide in-person updates, troubleshoot small issues, and answer questions on repair procedures. They will also answer customer phone calls, text messages, and emails daily.

What We Offer:

A rate of $15 per hour after training Casual dress Employee discounts on all services and products Development and coaching opportunities to build technical skills and knowledge

Job Duties:

Check-in customers for repairs and provide in-person updates Speak with customers regarding all types of device issues Communicate with customers and team members on the progress of repair tickets Diagnose and resolve customer tech questions and problems Call, text, and email customers with repair updates

Requirements:

A kind, professional, and engaging demeanor when speaking to customers Ability to problem-solve with patience Ability to communicate issues and procedures to customers in an effective and understandable way Previous customer service experience Ability to communicate clearly and effectively in spoken and written English with customers and other team members Background knowledge of technology is preferred, but not required! Bilingual candidates or candidates with proficient Spanish as well as English are highly preferred. Store Hours of Operation 10 AM to 7 PM Monday to Friday, 10 AM to 5

PM Saturdays Schedule:

10am-7pm, Monday - Friday (One day off of your choosing) 10am-5pm, Saturday Ability to commute/relocate:

College Station, TX:

reliably commute or plan to relocate before starting work (required)

Pay:

$12.00 - $15.00 per hour Expected hours: 40.0 per week Application Question(s): Are you available to work 10am-7pm on weekdays and 10am-5pm on Saturdays?

Work Location:

In person