Customer Service Representative

Description We are looking for a Customer Service Representative to join a team in Coppell, Texas in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, managing order-related requests, and working in a fast-paced service environment. The role focuses on delivering responsive support, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of customer needs.

Responsibilities:

• Manage inbound customer interactions by phone and email, providing clear updates on orders, pricing, returns, product availability, and backordered items.
• Enter and process customer orders with close attention to accuracy, timing, and documentation requirements.
• Record customer communications, actions taken, and follow-up details thoroughly to maintain complete and reliable account information.
• Partner with warehouse and internal support teams to address special requests, urgent shipments, order changes, and delivery discrepancies.
• Coordinate directly with clients on allocation matters and the release of backordered products.
• Monitor personal performance against service expectations such as schedule adherence, call quality, attendance, and efficiency metrics.
• Identify sensitive or complex customer concerns and elevate them to the appropriate management contact in a thorough manner.
• Support additional service and administrative tasks as needed to help the team meet daily operational goals. Requirements
• Previous experience in customer service or call center support, preferably in an order management environment.
• Ability to handle inbound calls professionally while delivering accurate and timely information to customers.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience using email correspondence and standard Microsoft Office tools, including Excel and Word.
• Comfortable managing both customer communication and order entry responsibilities in a fast-paced setting.
• Strong problem-solving skills with the ability to coordinate across departments to resolve service issues.
• Reliable attendance and the ability to meet performance expectations related to quality, responsiveness, and schedule adherence.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .