Job Overview If you enjoy helping others and are a compassionate, customer-focused individual that is bilingual (Spanish/English) then apply to our CYPRESS insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Erlynne Rivera-Nansteel-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.

Salary Range:

$30,000.00 - $75,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Holiday Pay Sick Time Off Vacation Time Requirements Bilingual, fluent in both English and Spanish is beneficial. General Lines Property & Casualty insurance license is required. Proficiency to multi-task, follow-thru and follow-up. Confident, self-starter who works well independently. Professional phone etiquette. Career minded vision. Great Customer Service Skills. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. Strong work ethic and leadership skills. Strong communication skills, both oral and written. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations. Be capable of handling customer rejection. Responsibilities Answer incoming phone calls Process customer policy change requests. Take premium payments from customers. Generating insurance quotes. Provide exceptional customer service. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, solve or refer problems. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Help educate clients on the insurance policies that best suit their needs