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UC
United Car Experts
Customer Service - Auto Body Shop
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Job Description
Overview We are seeking a dedicated and detail-oriented Customer Service Representative to join our busy auto body shop. This role is essential in providing exceptional customer service, managing client interactions, and supporting the repair process from initial contact through to completion. The ideal candidate will have experience in automotive service, strong communication skills, and familiarity with auto estimating and repair management software. This position offers an engaging environment where you will play a key role in ensuring customer satisfaction and smooth shop operations. Duties Serve as the primary point of contact for clients, addressing inquiries and providing updates on vehicle repairs Facilitate client communication throughout the repair process, ensuring transparency and customer satisfaction Handle service writing, accurately documenting repair details and customer concerns Perform auto estimating using industry-standard software such as CCC, Mitchell, and other auto repair estimating tools Manage auto service workflows, coordinating with technicians and parts departments to ensure timely repairs Assist with ordering parts and supplies necessary for vehicle repairs Utilize estimating software to prepare accurate repair estimates and process insurance claims efficiently Support auto service management by maintaining organized records of repairs, estimates, and customer interactions Skills Proven experience in automotive service or related customer service roles within an auto body shop environment Strong communication skills to effectively interact with customers, insurance adjusters, and team members Proficiency in auto estimating software such as CCC, Mitchell, or similar platforms Familiarity with auto repair management systems and ordering procedures Ability to multitask efficiently while maintaining attention to detail Knowledge of the auto repair process from estimate to completion is preferred Excellent organizational skills and a professional demeanor This position is a paid opportunity designed for individuals passionate about automotive services and delivering exceptional customer experiences. If you are organized, communicative, and familiar with auto repair workflows, we encourage you to apply.