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Galson Auto and Body
Customer Service Representative
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Job Description
Galson Auto & Body is looking for a dependable, professional, and customer-focused Customer Service Representative to join our team. This position is primarily customer service and front-desk focused, with additional responsibilities assisting with vehicles and general shop support. Responsibilities Greet customers promptly and professionally. Answer incoming phone calls and assist customers with questions and scheduling. Schedule appointments and coordinate vehicle drop-offs and pick-ups. Keep customers informed about the status of their vehicles. Communicate effectively with customers, technicians, estimators, and management. Assist with repair orders, estimates, invoices, and general office duties. Address customer concerns professionally and escalate issues to management when necessary. Maintain a clean, organized, and welcoming customer area. Safely move and park customer vehicles throughout the property. Assist with vehicle check-in and check-out. Move vehicles between the mechanical and body shop areas. Assist with vehicle washing, vacuuming, and basic cleanup. Pick up or deliver customer vehicles when needed. Help maintain clean and organized shop and parking areas. Assist with general shop duties as needed. Requirements Previous customer service experience is required. Must have a good/clean driving record. Valid driver's license is required. Must be comfortable driving and parking a variety of customer vehicles. Professional, friendly, and courteous demeanor. Strong communication and interpersonal skills. Dependable, punctual, and responsible. Ability to multitask and work in a fast-paced environment. Basic computer skills. Ability to work independently and as part of a team. Must be comfortable working in both an office and automotive shop environment. Ideal Candidate We are looking for someone who takes pride in providing excellent customer service, is comfortable interacting with customers, and understands the importance of treating every customer and their vehicle with care and respect. The right candidate will be dependable, hardworking, willing to help wherever needed, and able to transition between customer service responsibilities and assisting with vehicle and shop duties. Customer service experience and a good driving record are required.