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Customer Service Rep

Job

Maximus

Edinburg, TX (In Person)

$29,120 Salary, Full-Time

Posted 3 weeks ago (Updated 5 days ago) • Actively hiring

Expires 6/16/2026

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Job Description

Essential Duties and Responsibilities
  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
  • Track and document all inquiries using the applicable systems
  • Complete associated tasks according to the established guidelines
  • Meet Quality Assurance (QA) and other key performance metrics
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download
  • Transfer/refer consumers to appropriate entities according to the established guidelines
  • Escalate calls or issues to the appropriate designated staff for resolution as needed
  • Facilitate translation services for non-English speaking callers according to procedures
  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $14 Maximum Salary $14

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