Find & Apply For Customer Service Representative Jobs in Edinburg, Texas

Dispatcher / Customer Service Representative

• 3.2 4912 S Cesar Chavez Rd, Edinburg, TX 78542 From $15 an hour - Full-time Apply with Indeed Dispatcher /

Customer Service Representative Location:

Edinburg, TX Pay:

$15.00 per hour

JOIN THE ROTO-ROOTER TEAM!

Roto-Rooter is seeking a dependable, highly organized, and customer-focused Dispatcher / Customer Service Representative (CSR) to join our Edinburg, Texas team. As a Dispatcher / CSR, you will play an essential role in our daily operations by coordinating service appointments, managing technician schedules, monitoring field activity, and delivering exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to manage a high volume of incoming calls while coordinating multiple service requests in a fast-paced environment.

KEY RESPONSIBILITIES

Customer Service:

Manage a high volume of incoming calls, respond promptly and professionally to customer inquiries, and schedule residential and commercial service appointments.

Dispatch Coordination:

Assign and prioritize service calls based on urgency, technician availability, geographic location, and operational needs.

Scheduling:

Develop, maintain, and adjust daily technician schedules to maximize efficiency, minimize downtime, and ensure timely service delivery.

Real-Time Technician Monitoring:

Track technician locations, availability, job progress, and estimated completion times to maintain efficient dispatch operations.

Customer ETA Communication:

Proactively communicate technician estimated arrival times, service delays, and scheduling updates to customers to ensure a positive service experience.

Field Communication:

Maintain consistent communication with technicians throughout the day to monitor job status, coordinate schedule adjustments, and address operational needs.

Service Monitoring:

Identify scheduling conflicts, service delays, and changes in technician availability, taking appropriate action to maintain workflow efficiency.

Record Management:

Maintain accurate customer information, service records, work orders, and dispatch documentation within company systems.

Operational Support:

Assist with administrative tasks, service documentation, and other responsibilities necessary to support daily operations.

Problem Resolution:

Respond professionally to customer concerns, scheduling changes, and unexpected service needs while working toward timely resolutions.

QUALIFICATIONS & REQUIREMENTS

High school diploma or GED. Excellent verbal and written communication skills. Strong customer service skills with a professional and confident telephone presence. Ability to manage high call volumes while maintaining accuracy, professionalism, and customer service standards. Proficiency with computers, data entry, and general office applications. Strong organizational skills and exceptional attention to detail. Ability to multitask, prioritize responsibilities, and adapt quickly to changing schedules and service demands. Ability to remain calm, professional, and solution-oriented in a fast-paced environment. Dependable, punctual, and committed to working collaboratively with a team.

Preferred Qualifications:

At least one year of experience in dispatching, customer service, scheduling, or a related position. Previous experience in an office, administrative, or clerical environment. Experience coordinating field service technicians, managing service appointments, or monitoring field operations. Customer sales experience. Familiarity with Edinburg and surrounding area Multi-phone system

WHY WORK WITH ROTO-ROOTER?

At Roto-Rooter, we recognize that our dispatch and customer service professionals are essential to delivering the reliable service our customers expect. As part of our team, you will enjoy:

Established Brand:

Work with a nationally recognized name in plumbing, drain cleaning, and water cleanup services.

Team-Oriented Environment:

Collaborate with a dedicated team of field technicians, supervisors, and support professionals.

Meaningful Work:

Play an important role in helping residential and commercial customers receive timely, dependable service.

Professional Development:

Gain valuable experience in customer service, scheduling, dispatch operations, and field service coordination.

Career Growth:

Develop transferable skills and explore opportunities for professional advancement within the organization. If you are a dependable, detail-oriented professional who thrives in a fast-paced environment, enjoys helping customers, and excels at coordinating multiple priorities, we encourage you to apply! Join Roto-Rooter and become an important part of a team committed to exceptional service and operational excellence! We are an equal opportunity employer

Pay:

From $15.00 per hour

Benefits:

Health insurance

Work Location:

In person