Bilingual Clinical Customer Service Phone Agent/Patient Registration Back-up Integrative Primary Care of El Paso El Paso, TX Job Details Full-time $12 - $14 an hour 4 hours ago Benefits Free parking AD&D insurance Disability insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications In-person patient registration Computer operation Spanish Electronic health records (EHR) management Phone communication English High school diploma or GED Desktop applications Managing patient records Office phone management Full Job Description

BILINGUAL CLINICAL CUSTOMER SUPPORT PHONE AGENT/PATIENT REGISTRATION BACK-UP

An integrative primary care clinic located in the new subdivision of Northeast El Paso, Texas is looking for a clinical customer service agent whose priority will be to answer the phones, serve as a front desk back-up, and process prior authorizations.

SUMMARY:

The Bilingual Clinical Customer Service Phone Agent/Patient Registration Backup is responsible for facilitating communication and recordkeeping in the medical clinic. The BCCSPA's main duty is to answer the phone and perform various clerical tasks within the clinical setting to support daily operations. The BCCSPA serves as a point of contact for patients before their appointment. They securely gather patient information and enter it into digital and physical databases for easy reference.

RESPONSIBILITIES

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Responds to all customer inquiries in a polite and timely manner.

Ability to communicate effectively and converse clearly over the telephone. Organizational and time management skills to manage a variety of tasks effectively. Attention to detail to schedule patients correctly and communicate scheduling difficulties with the Front Office Team Lead. Technological skills, such as using word processing and electronic medical records systems. Interpersonal skills to interact positively with patients who may be upset or stressed. Ensures that the medical records are organized, accurate and complete. Creating digital copies of paperwork and storing the records electronically. Safeguarding patient records and ensuring that everyone complies with HIPAA regulations. Processing prior authorizations. Assisting the Front Patient Registration Desk staff as a back-up when necessary.

EDUCATION

Required:

High School Diploma or GED (must be 18 + years old). Authorized to work in the

U.S. EXPERIENCE

Preferred:

• Strong work ethic and attention to detail in a fast-paced work environment
• Cognizance of delicate and confidential patient information.

Familiarity with medical terminology is advantageous

REQUIRED SKILLS

• 1 Year clinical customer service phone agent/patient registration backup experience
• 1 year eClinicalworks Electronic Medical Records experience
• Bilingual
• Strong written and verbal communication skills in English and Spanish with the ability to communicate and interact professionally within a diverse team.
• Strong computer skills and able to operate applicable software with ease.
• Excellent phone etiquette and interpersonal skills
• Ability to analyze information and problem-solve effectively

BACKGROUND CHECK REQUIRED ONCE HIRED.

Job Type:

Full-time Salary:

$12.00 - $14.00 per hour

Expected Work Hours:

40 per week

Benefits:

• Health Insurance
• Life Insurance
• AD&D Insurance
• Dental Insurance
• Disability Insurance
• Vision Insurance
• Paid Time Off

Free Parking Medical Specialty:

Primary Care Schedule:

• Day Shift
• Monday to

Friday Work Location:

• Clinic
• In-Person

Private Practice Pay:

$12.00 - $14.00 per hour Expected hours: 40.0 per week

Benefits:

AD&D insurance Dental insurance Disability insurance Health insurance Life insurance Vision insurance

Work Location:

In person