Customer Support and Technical Product Specialist ESP Water Products - 5.0 Flower Mound, TX Job Details Full-time $25 an hour 4 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Paid sick time Qualifications Active listening Windows E-commerce High school diploma or GED Attention to detail Customer support ticket management Full Job Description ESP Water Products is an e-commerce retailer specializing in drinking water filtration products. We are hiring a Customer Support and Technical Product Specialist for our Flower Mound, Texas location. About the Position The primary focus of this position is customer service and product support. You will be a main point of contact for customers who need help selecting compatible products, placing orders, troubleshooting product issues, or resolving order and shipping questions. Previous water filtration experience is not required. We provide product training and will teach you the technical knowledge needed to assist our customers. What we are looking for is someone who already communicates exceptionally well, both verbally and in writing, listens carefully, learns quickly, and can explain information in a clear, helpful, and professional manner. Because we are a small company, you must also be flexible and willing to assist with other responsibilities as needed, including warehouse shipping, order fulfillment, and preparing products for Amazon. Primary Responsibilities Provide friendly and professional customer support by phone, email, live chat, social media, reviews, and marketplace channels. Listen to customer needs, troubleshoot product questions, and explain solutions clearly. Enter customer orders accurately and provide order-status updates. Coordinate with vendors and the operations team to resolve customer issues. Follow customer questions and problems through resolution. Help improve support resources, response templates, workflows, and website product information. Warehouse and Fulfillment Support Pick, pack, label, and ship customer orders. Prepare and package products for Amazon fulfillment. Use scanners, label printers, and UPS and USPS shipping platforms. Assist with inventory, product preparation, and warehouse organization. Safely use warehouse tools and equipment after training. Qualifications High school diploma or GED Strong verbal, written, and listening skills Customer-first attitude with patience and sound judgment Ability to learn technical product information Comfort learning and using web-based software applications Strong organization and attention to detail Willingness to work at a computer and on the warehouse floor At least one year of customer service, technical support, e-commerce support, or related experience is preferred College degree and Spanish-language skills are helpful but not required Physical Requirements Ability to lift and carry up to 50 pounds Ability to stand and walk for extended periods Ability to bend, stoop, reach, twist, and perform repetitive motions Ability to use small step-ladders or stools Compensation and Paid Benefits $25.00 per hour $500 monthly benefit allowance that may be used toward health care, dental coverage, or other personal needs 10 days of paid vacation annually 5 days of paid sick leave annually Paid major holidays Significant annual employee bonus awarded at the company Christmas dinner Sabbatical benefit for every four years of full-time employment, including 15 additional paid vacation days and a $1,500 bonus Climate-controlled warehouse Professional growth opportunities Supportive small-team work environment Additional Information This position is located in Flower Mound, Texas. Candidates must live locally or be able to commute reliably each day. Relocation assistance is not provided. Employment is contingent upon successfully completing a standard background check.

Pay:

$25.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off Application Question(s): Are you available to work in person in Flower Mound, Texas, Monday through Friday from 8:00 a.m. to 5:00 p.m.? How many years of customer service, customer support, technical support, or e-commerce support experience do you have? Please draft a response to the following customer. This is a fictional scenario, and no product knowledge is expected. "Hi, I ordered replacement filters last week, but the tracking information has not been updated. I'm leaving town Friday and need to know whether the package will arrive before then. I also want to confirm that these filters fit my system. Can you please help?" Information available to you: The order shipped by UPS two business days ago. UPS has created the tracking number but has not posted its first scan. Delivery by Friday cannot be guaranteed. Filter compatibility depends on the customer's system model number. You may ask the customer for additional information or explain the next step.

Work Location:

In person