Customer Service Representative Bolton Heating and Air Forney, TX Job Details Full-time $25 - $30 an hour 1 day ago Benefits 401(k) Paid time off 401(k) matching Retirement plan Qualifications Live chat Computer operation Managing clients in a customer support role Attention to detail HVAC Full Job Description Customer Service Representative Job Overview We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will have experience in the HVAC business, enabling them to effectively assist clients with inquiries related to HVAC products and services. Your day-to-day responsibilities will involve addressing customer questions, resolving issues, and fostering positive relationships to enhance customer satisfaction. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide detailed information about HVAC products, services, and troubleshooting procedures based on customer needs. Assist customers with scheduling service appointments or product installations. Resolve customer complaints or concerns with patience and effective problem-solving skills. Maintain accurate records of customer interactions and transactions in the company database. Collaborate with technical teams or service technicians to ensure customer issues are addressed comprehensively. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Stay informed about new HVAC products, industry trends, and company offerings to better assist customers. Qualifications Proven experience in the HVAC business or related industry is highly preferred. Excellent communication skills with a friendly and professional demeanor. Strong problem-solving abilities and attention to detail. Ability to handle multiple customer inquiries efficiently while maintaining a positive attitude. Basic computer skills and familiarity with customer relationship management (CRM) software are advantageous. Ability to work independently as well as part of a team in a fast-paced environment. Join our team as a Customer Service Representative if you are passionate about helping customers and have experience in the HVAC industry. We value professionalism, effective communication, and a commitment to delivering outstanding service.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Paid time off Retirement plan

Work Location:

In person