AUTOMOTIVE CUSTOMER EXPERIENCE ADVISOR

$40,000-$65,000 Earning Potential | Weekly Performance Bonuses Automotive experience is NOT required. Proven customer-service experience IS. We're a busy, established Meineke automotive repair shop looking for someone who is exceptional with people, confident on the phone, and able to learn and consistently execute a proven process. You must have verifiable customer-facing work experience. If you've succeeded in hospitality, retail, wireless sales, banking, rental cars, hotels, inside sales, or another customer-focused environment, your skills may translate extremely well to automotive. Never worked in automotive? That's okay. We'll teach you.

THE JOB:

GREAT WITH PEOPLE + GREAT AT EXECUTION

We already have an established Meineke phone script, sales script, and customer-handling process. We're not looking for someone to reinvent it. We'll train you on exactly what works. Your job is to execute it consistently: Every call. Every customer. Every opportunity. That means making customers feel welcome, asking the right questions, listening, building rapport, following our process, and confidently earning the customer's commitment to bring their vehicle into the shop. Following a script doesn't mean sounding scripted. We're looking for someone who can follow a process while still being warm, conversational, confident, and genuine.

WE'LL TEACH YOU THE AUTOMOTIVE SIDE

Once you've mastered our customer-service and sales process, we'll train you to take on more. You'll learn to review Digital Vehicle Inspections, understand common services and repairs, build and electronically send estimates, and discuss findings and recommendations with customers. You don't need to become a technician. Our Manager and technicians handle the deeper technical side. Already know Tekmetric? That's a BIG plus. Experience with Tekmetric, DVIs, estimating, or automotive shop workflow will give you a significant head start — but it is not required. $40,000-$65,000 EARNING

POTENTIAL

This position starts at approximately $40,000 per year , with the opportunity to earn significantly more through our pay-for-performance program. And we don't make you wait months for a bonus. Performance bonuses are calculated and paid WEEKLY based on the previous week's results. Our metrics are clear, measurable, and attainable. One of the most important is phone conversion — turning incoming customer opportunities into actual shop visits. We provide the process, scripts, systems, and training. You execute. You produce results. You get rewarded for them — every week. Strong performers can earn approximately $65,000 per year in total compensation.

WHAT WE REQUIRE

Proven, verifiable customer-service experience Excellent people and communication skills Confidence and professionalism on the phone Ability to consistently follow an established process Organization and dependability Coachability and accountability Comfort being measured on performance A genuine desire to take care of customers Professional phone experience is strongly preferred. Automotive experience is not required. Tekmetric experience is a major plus. If you're great with people, have a proven customer-service background, and are ready to try something new, we'd like to meet you. Please apply with a current résumé showing your customer-facing work history. Employment history and relevant experience will be verified.

Pay:

$40,000.00 - $65,000.00 per year

Benefits:

Employee discount Paid time off Professional development assistance Referral program Vision insurance People with a criminal record are encouraged to apply Application Question(s): Do you have customer service experience in a high performance setting?

Work Location:

In person