Job Description

Customer Service Representative Contract to

Hire:

Fort Worth, Texas, US Salary Range:

19.00

• 21.

00 |

Per Hour Job Code:

371528

End Date:

2026-10-08

Days Left:

24 days, 4 hours left

Note:

The position is Onsite (No Work from Home).

Position Details:

Position:

Customer Service Representative (Level III)

Industry:

Banking/Financial Services Job Duration:

12 Months (Possible Extension/Conversion)

Location:

4500 Amon Carter Blvd Fort Worth

TX US 76155

(Onsite

• No Work from Home)

Schedule:

Monday

• Friday (40 Hours/Week)

Training Hours:

Monday

• Friday | 9:00 AM
• 5:30 PM EST
  

Post Training Work Schedule:

4X10 and 5X8 schedules available

4X10 schedule

Monday, Thursday, Friday, Saturday (6 AM

• 4:30 PM EST)
  Monday, Tuesday, Friday, Saturday (8 AM
• 6:30 PM EST)
  Monday, Tuesday, Wednesday, Saturday (10:30 AM
• 9 PM EST)
  Monday, Wednesday, Thursday, Sunday (6 AM
• 4:30 PM EST)
  Monday, Thursday, Friday, Sunday (8 AM
• 6:30 PM EST)
  Monday, Tuesday, Wednesday, Sunday (10:30 AM
• 9 PM EST)
  5X8 schedule
  Monday
• Friday (10 AM
• 6:30 PM EST)
  Monday
• Friday (11 AM
• 7:30 PM EST)
  Monday
• Friday (12 PM
• 8 PM EST)
  Monday
• Friday (12:30 PM
• 9 PM EST)

Pay Rate:

$18

• 21/hour

Pay Structure:

Bi-Weekly (Once Every 2 weeks)

Interview Process:

In-Person Interviews

• 7/9; 7/10; 7/13; and 7/14 Project Scope /

Day-to-Day Responsibilities:

Support participants with employer-sponsored 401(k), pension, and deferred compensation plans. Provide exceptional customer service by answering account-related inquiries. Guide customers through account transactions and retirement benefit processes. Process financial transactions accurately while maintaining compliance. Navigate multiple systems simultaneously while documenting customer interactions. Resolve customer concerns and de-escalate difficult situations professionally. Maintain confidentiality while handling sensitive customer information. Work in a fast-paced, high-volume call center environment.

Required Skills:

2+ years of Customer Service experience. Strong verbal and written communication skills. Ability to multitask across multiple systems/screens. Proficiency in Outlook, Word, and PowerPoint. Strong typing and documentation skills. Ability to work in a high-volume call center environment. Excellent problem-solving and conflict-resolution skills. Ability to handle confidential information professionally. Positive attitude and willingness to accept coaching. Nice to

Have Skills/Experience:

Banking or Financial Services experience. Call Center experience. Experience supporting retirement or benefits-related products. Strong customer relationship management skills. Self-motivated and team-oriented mindset.

Important Expectations:

Professional business casual attire is required (including interviews). Strong attendance and punctuality are mandatory. Time off during the training period is strongly discouraged. Must be comfortable working onsite throughout training. Cell phone usage is restricted during work hours except in designated areas. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually

• as applicable.

Job Requirement

Customer Service

Call Center

Customer Support

Financial Services

Banking

Retirement

401(k)

Pension

Financial Transactions

Account Support

Transaction Processing

Data Entry

MS Office

Communication Skills

Customer Relations

Computer Skill

Reach Out to a Recruiter

Recruiter

Email

Phone

Milan Sharma

milan.sharma@collabera.com