Billing Specialist (Customer Service/Call Center Experience is Required)

Billing Specialist (Customer Service/Call Center Experience is Required) Premier Health Solutions Frisco, TX Job Details Full-time $23 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Microsoft Excel Microsoft Outlook Customer retention Phone communication High school diploma or GED ACH Full Job Description Who We Are Premier Health Solutions is an industry-leading third-party administrator. We provide end-to-end insurance management services throughout the United States. Since 2012, we have partnered with small businesses and membership associations to deliver innovative healthcare products to their members. We also collaborate with some of the nation's leading insurance carriers to bring their products to market.

Position:

Billing Specialist Position Summary:

Communicate with members in a timely manner whose monthly payments have declined. Obtain legitimate payment methods, update member records, process payments.

Key responsibilities and duties:

• Contact members to obtain payments for declined ACH or Credit Card payments and/or to update expiring credit card information.
• Coordinate payment arrangements within time allowed avoiding lapse in coverage.
• Process payments via ACH and Credit Card.
• Cancel member policies who fail to comply with the terms of payment and/or payment arrangements.
• Respond to Billing Department e-mails, inbound calls and voicemails to/from members, brokers/agents, and other internal departments.
• Assist other internal departments (Customer Service, Retention, & Agent Support) to resolve any member issues pertaining to billing.
• Update and maintain member records (i.e. valid payment information, address, DOB, e-mail, etc.).
• Develop self, and maintain knowledge in relevant field at all times.
• Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles.
• Other duties as requested by supervisor.

Skills/Education Level desired:

• Must have call center experience.
• Must be customer service oriented, use proper phone etiquette, listen and show empathy.
• Proficient in Excel and Outlook.
• HS diploma required.
• Must be able to multitask.
• Provide proficient service in a timely manner to retain members.

Job Type:

Full-time Pay:

$23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Experience:

Collections:

1 year (Required) Call center: 1 year (Required)

Work Location:

In person