About the Role PayMullet is seeking a Customer Support Representative to join our Merchant Services team. In this role, you will be working full-time in office to provide exceptional support to business owners and merchants by assisting with payment processing inquiries, account maintenance, equipment troubleshooting, and general customer service needs. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced environment while communicating professionally in both English and Spanish. Key Responsibilities Provide customer support to merchants via phone, email, and chat in both English and Spanish. Assist clients with payment processing questions, account updates, billing inquiries, and service requests. Troubleshoot point-of-sale (POS) systems, payment terminals, and merchant account issues. Research and resolve customer concerns while maintaining high service standards. Document customer interactions accurately within company systems. Educate merchants on products, services, and best practices. Escalate complex issues to the appropriate departments when necessary. Follow company policies, compliance guidelines, and security procedures. Meet service level expectations, quality standards, and productivity goals. Qualifications Required 1+ year of customer service, call center, or support experience. Strong communication and problem-solving skills. Ability to multitask and manage high volumes of customer interactions. Proficiency with Microsoft Office and CRM/customer support systems. Strong attention to detail and organizational skills. Preferred Fluent in English and Spanish (spoken and written). Experience in merchant services, payment processing, banking, fintech, or financial services . Knowledge of credit card processing, POS systems, or payment terminals. Experience working in a call center or customer support environment. What We Offer Training and career growth opportunities Paid time off and holidays Supportive team environment Employee recognition and development programs

Pay:

$52,000.00 - $65,000.00 per year Application Question(s): Are you fluent in both English and Spanish, including reading, writing and speaking? How many years of customer service experience do you have? Do you have experience handling customer inquiries over the phone in a high-volume environment? Do you have experience working with payment processing, merchant services or financial services?

Work Location:

In person