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C
Confidential
Service Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Texas data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$50,123 / year median in Texas
+11% projected growth
Job Description
Join Our Service Team! A well-established automotive dealership is looking for motivated and customer-focused Service Advisors to join our team. As a Service Advisor, you'll be the key link between our customers and the service department, helping identify vehicle concerns, coordinating service needs, and keeping customers informed throughout the repair process. If you're passionate about the automotive industry and thrive in a fast-paced, team-oriented environment, we'd love to hear from you. Why Join Us Competitive pay plan Health, Dental, Vision, and Voluntary Benefits Company-paid short-term disability insurance Paid time off 401(k) with company match opportunity Opportunities for career growth and professional development Supportive, team-oriented work environment What You'll Bring Three years of customer service experience preferred Previous automotive service advisor experience preferred Bilingual skills a plus Valid driver's license Strong interpersonal and communication skills Excellent organizational and time management skills Ability to work effectively in a fast-paced, team-driven environment What You'll Do Listen to customers to identify vehicle concerns and service needs Verify warranty and service contract coverage Prepare accurate estimates for parts, labor, and materials Create and manage repair orders, documenting concerns and required services Communicate clearly with customers regarding repairs, timelines, and costs Maintain accurate service records and ensure customer satisfaction Stay current on manufacturer training and product updates Contribute to a positive customer experience through professional and responsive service If you're ready to grow your career in automotive service and be part of a team that values integrity, teamwork, and excellent customer service, we encourage you to apply. We are an Equal Opportunity Employer and are committed to providing a fair and inclusive opportunity for all applicants. Diversity fuels our desire to be a trusted destination for everything automotive, and our commitment to inclusion drives us forward every day.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Referral program Vision insuranceWork Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Health and Wellness Programs