Customer Service Representative Comfort Land Grapevine, TX Job Details Full-time $17 - $23 an hour 23 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off On-the-job training Vision insurance Employee discount Flexible schedule Qualifications Computer operation Teamwork Interpersonal skills Phone communication Client database systems Attention to detail Computer skills Customer information system software Air conditioning Client interaction via phone calls Full Job Description Position Summary The Customer Service Representative (CSR) is the first point of contact for our customers. This role is critical to delivering a 5-star customer experience , converting inbound calls into booked service appointments, and supporting technicians and dispatch through accurate communication and scheduling. This is not a call-center script role — we're looking for someone who can listen, think, problem-solve, and confidently guide customers through HVAC service needs. Key Responsibilities Customer Communication Answer inbound calls promptly and professionally Greet customers with confidence, empathy, and urgency Identify customer concerns and service needs Educate customers on services, memberships, and next steps Handle upset or emergency calls calmly and effectively Scheduling & Dispatch Support Schedule service calls accurately using ServiceTitan (or similar CRM) Maximize technician efficiency and route optimization Confirm appointments and provide arrival windows Coordinate with dispatch and field teams throughout the dayData Accuracy & Follow-Up Enter detailed, accurate call notes and customer information Verify addresses, contact info, and service history Follow up on estimates, missed calls, and pending appointments Support maintenance agreements and membership renewals

Skills & Qualifications Required:

Strong verbal communication skills Comfortable speaking with customers all day by phone Basic computer skills and ability to learn CRM software High attention to detail and multitasking ability Dependable, punctual, and team-oriented Preferred (but not required): HVAC, plumbing, or home services experience ServiceTitan or similar scheduling software experience Call center or dispatch background Sales or appointment-setting experience Performance Metrics (What Success Looks Like) Call answer rate & speed to answer Booking conversion rate Accuracy of scheduling and notes Customer satisfaction scores Team collaboration and reliability Compensation & Benefits (Example - Customize Per Market) Competitive hourly pay (often $18-$24/hr depending on experience) Performance incentives or spiffs Paid training Health, dental, vision insurance Paid time off & holidays Growth opportunities into Dispatch, Lead CSR, or Operations roles Why Join Us? Stable, year-round work in essential services Supportive team environment Clear processes and expectations Opportunity to grow with a growing home services company Be part of delivering real help to real people every day

Job Type:

Full-time Salary:

$17.00 - $25.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Supplemental pay types: Bonus opportunities Commission pay

Job Type:

Full-time Pay:

$17.00 - $23.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person