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RI
Rose International
Bilingual Customer Account Specialist - English & Spanish
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Job Description
Required Education
- High School Diploma or equivalentRequired Experience
- Minimum 1 year of customer service experience required
- Bilingual proficiency in English and Spanish required
- Experience handling inbound customer calls and resolving account-related questions or concerns
- Experience researching customer accounts, reviewing payment histories, and addressing billing inquiries
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
- Strong verbal and written communication, organizational, and problem-solving skills
- Ability to manage multiple priorities, work under pressure, and meet deadlines
- Strong attention to detail and proofreading skills
- Ability to learn and effectively use additional systems and applications as needed
- Ability to work independently with minimal supervision and collaboratively within a team environmentJob Duties
- Handle inbound customer calls regarding account questions, billing inquiries, payment histories, payoff quotes, and related matters
- Research customer accounts to identify relevant information, issues, and potential resolutions
- Determine the appropriate method for resolving customer concerns while maintaining customer satisfaction and adhering to company policies and procedures
- Respond to billing inquiries and provide accurate information regarding customer accounts
- Verify payment histories and provide payoff quotes as requested
- Coordinate with appropriate internal departments to resolve customer issues and concerns
- Explain standard procedures, policies, and issue resolutions clearly to customers
- Follow up with customers by phone or in writing to ensure issues have been resolved and customer satisfaction is maintained
- Maintain accurate records and track customer interactions and issue resolution as required
- Manage multiple customer inquiries and priorities while meeting established deadlines and service expectations
- Work under close supervision or within clearly defined procedures, depending on the assigned task
- Accurately track working hours and comply with applicable overtime requirements
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits
- Dental Insurance