CUSTOMER SERVICE REPRESENTATIVE (ANIMAL SERVICES)

CUSTOMER SERVICE REPRESENTATIVE

(ANIMAL

SERVICES

)

CITY OF KILLEEN - 3.7

Killeen, TX Job Details Full-time From $15.59 an hour 5 days ago Benefits Paid holidays Health insurance Dental insurance Vision insurance Gym membership Life insurance Qualifications Photography Document review (document control) Sanitizing surfaces Maintaining an organized workspace Phone communication Greeting customers Unloading High school diploma or GED Social media platforms Driver's License Receiving shipments Animal welfare Equipment maintenance 1 year Clean workspace maintenance Facilities maintenance Entry level Client interaction via phone calls Full Job Description

POSITION CLOSES 5/5/2026

This position provides support to Animal Services by performing general office work. The employee will have the responsibility of: Greeting patrons and vendors, instructing them on visitor rules, shelter policies and programs, as well as local animal welfare information Answering phone calls, checking voicemails, emails, and returning calls and emails Monitoring telephone and operating multi-channel public safety radio system Performing customer service duties related to intake, processing, documentation of animals, taking photographs for shelter records, adoption listings, and official social media or promotional platforms Preparing and processing materials/forms and payments using shelter software Assisting customers with adoption process Reviewing reports, forms, transactions, and records for accuracy and completeness Assisting with lost and found pet reports and reunification efforts Cleaning and sanitizing the front office area and ensuring the area is neat Completing miscellaneous tasks such as receiving deliveries, loading and unloading trucks, accepting and organizing donations, and organizing supplies for shelter Occasionally attending events which are off site and after hours Assisting Animal Care Specialists by cleaning and sanitizing kennels, cages, and other critical areas in and around facility Maintaining departmental equipment, supplies, and facilities The work environment will require the employee to: Be exposed to waste and blood, unpleasant smells, and noisy environment Be subjected to animal bites, vicious and/or aggressive animals, and communicable diseases from animals Be exposed to disinfecting chemicals As an employee with the city of Killeen some benefits are: Health insurance from Blue Cross Blue Shield of TX Dental and Vision insurance Life insurance Retirement through TMRS (Optional 4579(b) Accounts) Paid Vacation and Sick Leave 13 paid holidays

Wellness Events & Free Gym Membership Required Minimum Qualifications Education and Experience:

Graduation from high school or equivalent; and, One (1) year related experience Any equivalent combination of education and experience

Special Requirements:

Must have a valid Texas driver's license or obtain one by date of hire Must be able to take rabies, pre-exposure vaccination series Ability to work a flexible schedule, to include evenings, weekends, and occasional holidays