Title:

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External•Customers, vendors, manufacturers' representatives, and other suppliers. Internal•Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager Role Summary The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services\nDevelop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs\nAssist customers over the phone or via internet with orders, quotations, and product questions\nNegotiate profitable pricing with both customers and suppliers\nProactively follow up on customer orders, challenges, and needs\nResolve customer concerns and issues as efficiently and effectively as possible\nAssist counter and warehouse associates as needed Essential Qualifications and Experience Excellent interpersonal and communication skills, both oral and written\nTime management•ability to organize and manage multiple priorities and meet deadlines\nFlexibility•ability to effectively adapt to change\nHigh school diploma or GED Beneficial Skills and Experience Ability to perform duties with minimal supervision\nCompletion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)\n3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment Physical Challenges Consistent sitting for hours at a time\nConsistent use of keyboard and mouse\nMust be able to lift 5 pounds on a regular and consistent basis\nAbility to climb stairs on occasion\nMajority of job is located inside office during regular office hours of operation

Direct Reports:

No direct reports\n

FLSA Status:

Non-exempt hourly\nWhat We Offer You We offer great family-friendly benefits to full-time associates: Healthcare plans\nDental & vision\nPaid time off\nPaid parental leave\n401(k) retirement savings with company match\nProfessional and personal development programs\nOpportunity to become a shareholder Employer-paid short•and long-term disability\nEmployer-paid life insurance for spouse and dependents\nRobust wellness program\nGym reimbursement\nEmployee Referral Program\nEmployee Assistance Program (EAP) Summit Electric Supply offers tuition reimbursement, and earned wage access. We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported. Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're \"Powering Progress for Future Generations.\" https://www.facebook.

com/SummitElectricSupply/ https:

//www.linkedin.

com/company/summit-electric-supply/ https:

//www.youtube.

com/user/SummitElectricSupply Learn more at https:

//summit.com/about-us Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. 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