Inside Sales / Customer Service Associate

OVERVIEW

Reporting to the V.P. Distribution Operations, the Inside Sales / Customer Service Associate will be responsible for answering incoming customer service calls, performing order entry, and providing support to outside sales representatives.

JOB RESPONSIBILITIES

• Answer Customer Service inbound calls regarding product availability, price, order shipment confirmations and modifications to existing orders.
• Responsible for addressing customer complaints and follow up with acceptable resolution.
• Accurately and thoroughly complete customer complaint forms.
• Respond to incoming e-mails from customers and Foamtec Sale Representatives.
• Provide quotes for sales associates as well as customers on Foamtec products.
• Send EDI PO Ack, ASN and invoices.
• File invoices / Sales orders
• Update Order Ship dates
• Update customer planning reports weekly using forecast to plan manufacturing needs.
• Update customer Inventory as needed and communicate with customers on blanket POs.
• Initiating RGA's (Returned Goods Authorization) for any damaged or incorrectly ordered parts.
• Update Routing Guides to ensure they are in the library and followed by customer service and shipping.
• Other tasks that may be assigned as needed.
• Collaborated with a team to ensure adequate inventory in stock, based on customer requirements.

KNOWLEDGE, SKILLS, and

ABILITIES

• High level of discretion and maintaining confidentiality
• Strong interpersonal communication skills, verbal and written.
• Associate's degree or equivalent.
• EDI knowledge and experience.
• Dedicated and friendly Customer Service Representative with 5+ years of experience fostering strong customer relationships and delivering exceptional support.

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person