OVERVIEW

Reporting to the V.P. Distribution Operations, the Inside Sales / Customer Service Associate will be responsible for answering incoming customer service calls, performing order entry, and providing support to outside sales representatives.

JOB RESPONSIBILITIES

Answer Customer Service inbound calls regarding product availability, price, order shipment confirmations and modifications to existing orders.
Responsible for addressing customer complaints and follow up with acceptable resolution.
Accurately and thoroughly complete customer complaint forms.
Respond to incoming e-mails from customers and Foamtec Sale Representatives.
Provide quotes for sales associates as well as customers on Foamtec products.
Send EDI PO Ack, ASN and invoices.
File invoices / Sales orders
Update Order Ship dates
Update customer planning reports weekly using forecast to plan manufacturing needs.
Update customer Inventory as needed and communicate with customers on blanket POs.
Initiating RGA's (Returned Goods Authorization) for any damaged or incorrectly ordered parts.
Update Routing Guides to ensure they are in the library and followed by customer service and shipping.
Other tasks that may be assigned as needed.
Collaborated with a team to ensure adequate inventory in stock, based on customer requirements.

KNOWLEDGE, SKILLS, and

ABILITIES

High level of discretion and maintaining confidentiality
Strong interpersonal communication skills, verbal and written.
Associate's degree or equivalent.
EDI knowledge and experience.
Dedicated and friendly Customer Service Representative with 5+ years of experience fostering strong customer relationships and delivering exceptional support.

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

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