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FI
Foamtec International Co.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Inside Sales / Customer Service Associate
OVERVIEW
Reporting to the V.P. Distribution Operations, the Inside Sales / Customer Service Associate will be responsible for answering incoming customer service calls, performing order entry, and providing support to outside sales representatives.JOB RESPONSIBILITIES
- Answer Customer Service inbound calls regarding product availability, price, order shipment confirmations and modifications to existing orders.
- Responsible for addressing customer complaints and follow up with acceptable resolution.
- Accurately and thoroughly complete customer complaint forms.
- Respond to incoming e-mails from customers and Foamtec Sale Representatives.
- Provide quotes for sales associates as well as customers on Foamtec products.
- Send EDI PO Ack, ASN and invoices.
- File invoices / Sales orders
- Update Order Ship dates
- Update customer planning reports weekly using forecast to plan manufacturing needs.
- Update customer Inventory as needed and communicate with customers on blanket POs.
- Initiating RGA's (Returned Goods Authorization) for any damaged or incorrectly ordered parts.
- Update Routing Guides to ensure they are in the library and followed by customer service and shipping.
- Other tasks that may be assigned as needed.
- Collaborated with a team to ensure adequate inventory in stock, based on customer requirements.
ABILITIES
- High level of discretion and maintaining confidentiality
- Strong interpersonal communication skills, verbal and written.
- Associate's degree or equivalent.
- EDI knowledge and experience.
- Dedicated and friendly Customer Service Representative with 5+ years of experience fostering strong customer relationships and delivering exceptional support.