Customer Care Representative Halcyon One Mercantile Laredo, TX Job Details Full-time $24.06 - $28.77 an hour 1 day ago Benefits Paid training 401(k) Paid time off On-the-job training Parental leave Qualifications Managing customer accounts Email customer support Managing clients in a customer support role Attention to detail Client interaction via phone calls Full Job Description Customer Care Representative Laredo, TX Full-time | Monday-Friday | 8:30am-5:00pm On-site | Permanent position Make Every Customer Interaction Count Customer care is about more than answering questions. It's about understanding what someone needs, providing the right information, and making sure their request is handled from start to finish. As a Customer Care Representative, you'll support customers with questions, service requests, and follow-ups while working closely with internal teams to make sure issues are resolved efficiently. What You'll Be Responsible For Respond to customer questions by phone, email, and other communication channels Understand customer needs and determine the appropriate next step Provide clear and accurate information about products, services, and processes Handle routine concerns and service requests Follow up with customers when additional action is required Keep customer accounts and contact information accurate Record customer interactions and actions taken Coordinate with internal teams to resolve customer requests Monitor outstanding requests and follow through until completed Escalate more complex issues when appropriate Explain solutions and next steps clearly Maintain a professional and helpful approach throughout each interaction We're looking for someone who: Communicates confidently and professionally Is comfortable speaking with customers and handling different types of requests Listens carefully and understands customer needs Can explain information clearly Takes ownership of customer requests Pays close attention to details and customer information Can stay organized while managing multiple conversations or follow-ups Works well independently and with a wider team Training will be provided on company systems, services, and procedures. Position Details Monday-Friday, 8:30am-5:00pm Full-time, permanent On-site in Laredo, TX Ready to Make a Difference? If you're confident communicating with customers, take pride in providing good service, and want a role where your communication and problem-solving skills are valued, we'd like to hear from you. Please submit your current resume to be considered. Equal Opportunity Employer.

Pay:

$24.06 - $28.77 per hour

Benefits:

401(k) On-the-job training Paid time off Parental leave

Work Location:

In person