Good customer support is not about reading from a script. It is about listening, finding the right information and making sure the customer knows what happens next. We're looking for a Customer Support Associate to join our Laredo team. You'll support a range of client accounts, with enquiries coming from customers across different products and services. It gives the role plenty of variety while still working within a structured support team. Where you'll spend your time Responding to customers by phone and email Looking into account, order and service enquiries Checking information across internal systems Updating customer details and support records Resolving routine issues from start to finish Following up on requests that need further action Working with other teams when additional help is needed What makes someone good at this? You don't need an over-the-top customer service voice. We're looking for someone who can communicate naturally, stay patient and pay attention to what the customer is actually asking. Being organised matters too. You'll regularly be talking to a customer while checking information or updating their record. Good to know before applying Full time position Monday to Friday 35 to 40 hours each week Office based in Laredo Paid training provided Weekly pay Health benefits Paid time off and sick leave 401(k) Internal progression opportunities We're currently adding to the team, so applications for the Customer Support Associate position in Laredo, TX are being reviewed now. Submit your resume with a current phone number and email address to apply.

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person