At Headcovers Unlimited , we're not just a retailer—we're a trusted source of comfort, confidence, and care for women facing hair loss. For over 30 years , we've designed and delivered high-quality wigs, scarves, hats, and cosmetics for those undergoing cancer treatment, experiencing alopecia, and other medical conditions.

Our mission is deeply personal:

to help women feel like themselves again. We are currently seeking a Customer Service Specialist to join our dedicated, intelligent, and compassionate in-person team. If you're technically skilled, emotionally intelligent, and ready to make a meaningful difference, we'd love to hear from you. What You'll Do Assist customers with empathy and professionalism via phone, email, and live chat Guide clients through personalized wig consultations to find the right fit, style, and solution Troubleshoot and solve product-related issues using smart, resourceful thinking Use spreadsheets (Excel or Google Sheets) to track orders, product info, and customer data Perform general office and administrative tasks that support daily operations Maintain a calm, positive, and solutions-oriented attitude—even under pressure Perks & Benefits Consistent weekday hours — No evenings or weekends! Paid time off + holiday pay Employee discount on all products Ongoing training in wigs, products, and customer care A healthy, drama-free work culture built on mutual respect A truly fulfilling role where you make a difference in someone's life— every single day ✅ Who You Are Intelligent, thoughtful, and quick to learn new systems and processes Experienced in customer service (minimum 2 years) Empathetic and emotionally aware—especially in sensitive conversations Tech-savvy and confident with spreadsheets and digital tools Self-motivated, adaptable, and able to work independently Interested in beauty, fashion, wigs, or hair care (a plus, not a must) Preferred Qualifications Experience with or exposure to beauty, fashion, or hair products Strong written and verbal communication skills High attention to detail and sound judgment A proactive, can-do mindset and a desire to grow with a mission-driven company Wig training or cosmetology background is a bonus—but not required If you're looking for a meaningful, professional role where your work truly matters, and want to be part of a small team that values kindness, intelligence, and integrity , Headcovers Unlimited could be the perfect fit.

Job Type:

Full-time Benefits:

On-the-job training Paid time off Application Question(s): 1. Are you currently employed? If so, what is prompting you to look for a new opportunity? If not, what led you to leave your most recent position? What are you hoping to find in your next position that is different or better? Describe your ideal manager. What management style helps you do your best work? Ability to

Commute:

League City, TX 77573 (Preferred)

Work Location:

In person